Shipping and Returns Policy for ChimneyCowls.uk

Effective Date: October 2024

Welcome to chimneycowls.uk. This Shipping and Returns Policy outlines the terms and conditions for the delivery of products and the process for returning items. Please read it carefully before making a purchase.

Shipping Policy

  • Order Processing:
    Orders placed before 11:00 AM (UK Time) are typically processed and dispatched the same day for next-day delivery. However, during busy periods, please allow 2-3 working days for order processing before dispatch.

  • Delivery Times:
    While we strive to offer next-day delivery for orders placed before the cut-off time, this is not guaranteed. Standard delivery times are 1-3 working days, depending on the time of purchase and stock availability.

  • Delivery Charges:
    Shipping costs will be calculated and displayed during the checkout process based on the delivery location and the size/weight of the order.

  • Delivery Areas:
    We currently ship to addresses within the UK mainland. For delivery to remote areas or internationally, please contact our customer service team for additional information and shipping quotes.

  • Order Tracking:
    Once your order has been dispatched, you will receive a tracking number via email to monitor the status of your delivery.

Returns Policy

At chimneycowls.uk, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return the item(s) within 14 days of receipt for a refund or exchange, subject to the following conditions:

  • Eligibility for Returns:
    To qualify for a return, the item must be unused, in its original condition, and in the original packaging. Items that show signs of use, damage, or wear may not be accepted for return.

  • Return Shipping Costs:
    The cost of returning the item(s) is the responsibility of the customer. We recommend using a tracked delivery service to ensure safe and verified return.

  • Restocking Fee:
    A restocking fee of 20% may be applied to the returned items, which will be deducted from your refund. This fee covers the administrative and handling costs associated with processing the return.

  • How to Initiate a Return:
    To start the return process, please email us at [Insert Email Address] with your order number and reason for return. Our team will provide you with further instructions and a return address.

  • Refund Processing:
    Once we receive the returned item(s) and verify their condition, we will process your refund (minus any applicable restocking fees) to the original payment method used for purchase. Refunds typically take 5-7 working days to appear in your account.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We may ask for photographic evidence to assess the damage and will provide a replacement or full refund, including any return shipping costs incurred, where applicable.

Exchanges

If you wish to exchange an item, please follow the returns process outlined above and indicate that you would like an exchange. Any difference in price will be communicated, and we will ship the replacement item once the returned product is received and inspected.

Contact Us

For any questions related to shipping, returns, or exchanges, please get in touch:

  • Email: sales@hotboxstoves.co.uk
  • Phone: 01904 289 202
  • Address: Sutton Road, Wigginton, York, YO32 2RB

Thank you for shopping with chimneycowls.uk. We appreciate your business and are committed to providing high-quality products and excellent customer service.