Privacy and Cookie Policy for ChimneyCowls.uk

Effective Date: October 2024

This Privacy and Cookie Policy explains how Hot Box Stoves Ltd ("we", "our", or "us"), as the owner and operator of chimneycowls.uk, collects, uses, discloses, and protects your personal information when you use our website. It also describes your rights and choices regarding your data and how we use cookies and similar technologies to improve your browsing experience.

By using chimneycowls.uk, you agree to the terms of this policy. If you do not agree, please discontinue your use of the website.

1. Who We Are

  • Website: www.chimneycowls.uk
  • Owner: Hot Box Stoves Ltd
  • Company Registration Number: 
  • Registered Office Address: Sutton Road, Wigginton, York, Yo32 2RB
  • Contact Information: sales@hotboxstoves.co.uk

For any questions related to this policy or how we handle your data, you can reach us using the contact information above.

2. Information We Collect

We collect the following types of personal data when you use our website:

  • Information You Provide Directly:

    • When you fill out a contact form, request a quote, or make a purchase, we collect your name, email address, phone number, postal address, and payment details (where applicable).

  • Information Collected Automatically:

    • We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, operating system, and pages visited. This data helps us understand how users interact with our site and improve its functionality.

  • Cookies and Tracking Technologies:

    • We use cookies, web beacons, and similar tracking technologies to collect data on your browsing activities, such as the pages you view and the links you click. For more information, see Section 5 on our Cookie Policy.

3. How We Use Your Information

We use your information for the following purposes:

  • To Provide and Improve Our Services:

    • We use your personal information to respond to your inquiries, process your orders, and ensure that the products and services we provide meet your expectations.

  • For Marketing and Communication:

    • If you have opted-in, we may send you marketing communications, newsletters, and updates about our products and services. You can opt out at any time by clicking the "unsubscribe" link in our emails.

  • To Enhance Website Functionality:

    • We analyze data on how users interact with our site to improve its design, layout, and content.

  • For Legal and Security Purposes:

    • We may use your information to comply with legal obligations, respond to legal requests, prevent fraud, and ensure the security of our website and users.

4. Sharing Your Information

We only share your personal data in the following circumstances:

  • With Service Providers:

    • We work with third-party service providers (e.g., payment processors, website hosting services, and delivery companies) who process your data on our behalf to support the website’s operation.

  • With Business Partners:

    • If necessary, we may share limited data with our business partners when required for processing transactions or fulfilling orders.

  • For Legal Compliance:

    • We may disclose your information to comply with legal obligations or respond to lawful requests from public authorities.

  • During Business Transfers:

    • In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owners as part of the transaction.

5. Our Cookie Policy

Cookies are small text files stored on your device that help us improve your experience on our website. We use the following types of cookies:

  • Essential Cookies:

    • These cookies are necessary for the website to function properly. They enable basic features such as page navigation and access to secure areas of the site.

  • Analytical/Performance Cookies:

    • These cookies collect information about how visitors use our website, such as which pages are visited most often. This data helps us optimize the site for better user experience.

  • Functional Cookies:

    • Functional cookies allow the website to remember choices you make, such as your language preferences, and provide enhanced, more personalized features.

  • Targeting/Advertising Cookies:

    • These cookies track your browsing habits and are used to deliver relevant ads based on your interests.

Managing Your Cookie Preferences

You can control and manage your cookie preferences through your browser settings. Most browsers allow you to delete existing cookies, block cookies from being set, or notify you when a new cookie is being stored. However, please note that disabling cookies may affect the functionality of our website.

6. How We Protect Your Data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include using secure servers, encryption, and regular security audits. Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Under UK data protection law, you have certain rights regarding your personal information, including:

  • Right to Access:

    • You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification:

    • If your information is incorrect or incomplete, you have the right to request correction.

  • Right to Erasure:

    • You can request that we delete your personal data under certain circumstances.

  • Right to Restrict Processing:

    • You can ask us to limit the processing of your data if you believe it’s inaccurate or if you object to our processing activities.

  • Right to Data Portability:

    • You have the right to receive your data in a structured, commonly used format, and to have it transmitted to another data controller where technically feasible.

  • Right to Object:

    • You can object to our processing of your data for direct marketing or other legitimate interests.

To exercise your rights, please contact us using the details provided in Section 1.

8. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page, and we will notify you of significant updates.

9. Contact Us

If you have any questions or concerns about this policy or our handling of your personal data, please contact us at:

  • Email: sales@hotboxstoves.co.uk
  • Phone: 01904 289 202
  • Address: Sutton Road, Wigginton, York, YO32 2RB

Hot Box Stoves Ltd is committed to protecting your privacy and ensuring that your personal data is handled with care and respect. Thank you for trusting us with your information.